Search or browse our frequently asked questions
Search or browse our frequently asked questions
Open the menu at top-left of the mobile app’s Home screen, then open “Settings.” This menu will allow you to turn on or off Push notifications, and select which categories of notifications you’d like to receive.
Nonstop publishes all critical information to a single online folder, which you can access at any time. Open the menu at the top-left of the screen, and you’ll see an “Employee Documents” option. Clicking there will open a folder containing benefits summaries, notices, and all other relevant plan documents.
First, you’ll want to download the mobile app from either the Android App Store or Apple’s App Store.
Then, once you’ve set up an account on NSE, you’ll use the same email address and password to log into the mobile app.
Filing a new claim through the Nonstop Wellness mobile app is quick and easy!
Absolutely! At the top-left of every screen in the mobile app, you’ll find a menu that includes a large “Help” option. From there, you can view our resources site, or reach out directly to our Member Support team with a single touch.
The Nonstop Wellness mobile app offers all of the features found in the desktop version of the Nonstop Exchange (NSE). Here’s a list of things you can do within the app:
The Nonstop Wellness mobile app is a fully-featured electronic hub that allows Nonstop Wellness members to take control of their benefits coverage from the convenience of a mobile device. Users can file a new claim, view the balance on their Nonstop Wellness Visa card, or even read through all of the pertinent coverage documents quickly and easily through the app.
For bill payment (or reimbursement), you must submit both the provider bill and the Explanation of Benefits (EOB). However, often times you will receive the bill before the EOB is processed by the carrier and sent out, which can delay the claims submission.You can speed the process along by printing the EOB from the carrier’s site directly. This requires you to create an online account with your carrier. While the process for signing up for an online account may vary by carrier, typically it’s a quick and simple registration that requires you to provide your name, date of birth, and member identification number (or social security number).
Most major mobile devices can be used, including Apple® iPhone® and iPad®, BlackBerry® devices and Android® devices.
A deductible is the amount an employee must pay annually before their insurance carrier will provide access to benefits (see next question for more details on deductibles). A high-deductible plan is a medical plan with a higher deductible for the member – but lower monthly premiums (the higher the deductible, the lower the monthly premium will be).
If the claim is submitted via Nonstop Exchange, it will appear as a pending claim on your dashboard. When you submit a claim via email, a ticket number will be assigned to that claim and you’ll receive a confirmation response. If claims were submitted via fax or through the US Postal System, you will need to contact Nonstop Wellness at 877.626.6057 or via email at claims@nonstopwellness.com for details on if the claim was received or has been paid.
Your insurance carrier’s summary plan description will show what services the plan covers. Please note that this is just a summary; for more in-depth details on what your plan covers, please contact your insurance carrier.
Copays and deductibles are both expenses that a member has to pay to access insurance benefits. However, a deductible is an established amount of money that needs to be paid before insurance benefits can be accessed. The member must pay all the costs up to the deductible amount before the plan begins to pay for covered services that are used. The copay is the member responsibility each time they visit a doctor or pick up a prescription. Once your deductible is paid in full, the copay will be your only out-of-pocket expense.
Nonstop Wellness is a type of healthcare program that allows nonprofits to fund a portion of their employees’ healthcare premiums and out-of-pocket expenses (e.g. deductibles, copays, and coinsurance) while also saving on premium expenses annually. The Nonstop Wellness program combines an ACA-compliant health plan with a Section 105 Healthcare Reimbursement Account (HRA) – and provides you, the member, with a Visa card to pay for in-network, carried-approved medical expenses.
Our support and operations team is happy to help.
Give us a call at 877.626.6057 or send us an email to
clientsupport@nonstopwellness.com.