Frequently Asked Questions

Open the menu at top-left of the mobile app’s Home screen, then open “Settings.” This menu will allow you to turn on or off Push notifications, and select which categories of notifications you’d like to receive.

Nonstop publishes all critical information to a single online folder, which you can access at any time. Open the menu at the top-left of the screen, and you’ll see an “Employee Documents” option. Clicking there will open a folder containing benefits summaries, notices, and all other relevant plan documents.

First, you’ll want to download the mobile app from either the Android App Store or Apple’s App Store.

Then, once you’ve set up an account on NSE, you’ll use the same email address and password to log into the mobile app.

1. The first time you attempt to log into the mobile app, you will be asked to create a four-digit PIN.
2. Please Note: If your device supports biometric authentication, such as fingerprint or faceprint unlocking, you can use that instead of the PIN.
3. Entering your PIN takes you directly to the “Home” page, where at a glance you’ll see important details about your account, including your out-of- pocket maximum and the current balance on your Visa card.

Filing a new claim through the Nonstop Wellness mobile app is quick and easy!

1. At the bottom-center of the home screen, you’ll see a green button labeled, “New Claim.” Click it.
2. In the next screen, you’ll need to provide standard claim details, such as the total amount, the date of service, and the provider.
3. Once that info has been submitted, you’ll be asked to upload copies of your receipts, either by attaching a file from your mobile device, or — if you have paper receipts — taking a photograph of the receipt with your device’s camera.
4. Finally, you’ll reach the “Summary” screen, which allows you to review everything you’ve just entered before hitting the big green “Submit” button at the bottom of the page.

Absolutely! At the top-left of every screen in the mobile app, you’ll find a menu that includes a large “Help” option. From there, you can view our resources site, or reach out directly to our Member Support team with a single touch.

The Nonstop Wellness mobile app offers all of the features found in the desktop version of the Nonstop Exchange (NSE). Here’s a list of things you can do within the app:

1. File a new claim
2. Check the status of an existing claim
3. View your annual out-of-pocket maximum and remaining account balance
4. View all charges on your Visa card, all claims reimbursements, and all payments made to providers on your behalf
5. Change your personal information or add a qualifying life event (only offered for those who enroll in benefits with the Nonstop Exchange)
6. Access current plan documents, including benefits summaries and important notices

The Nonstop Wellness mobile app is a fully-featured electronic hub that allows Nonstop Wellness members to take control of their benefits coverage from the convenience of a mobile device. Users can file a new claim, view the balance on their Nonstop Wellness Visa card, or even read through all of the pertinent coverage documents quickly and easily through the app.